Terms and Conditions

At Villa Song Saigon (VSS), we offer a Best Rate Guarantee, so customers booking via our website can feel secure in the knowledge they are getting THE BEST rate available in the market.

The Best Rate Guarantee does not apply to existing reservations that are not booked through our VSS website, and VSS is not responsible for any fees associated with cancelling a reservation made through a different channel (e.g., a call centre, a non-VSS website online booking channel).
Should customers source a lower published rate online for the same room and booking terms and conditions on the day of booking, we will match it.
The guarantee applies to a lower Internet rate with booking rules that are the same as the booking rules of VSS’s website.
In the event of a multiple nights stay, the guarantee will compare total room cost of the entire stay as booked on VSS’s website with the total room cost of the entire stay found at a lower Internet rate with similar booking conditions.

The Guarantee does not apply to the following rate types:

  • Rates that are not publicly available, such as negotiated corporate or group rates
  • Discount rates offered only to members of groups or individuals who meet previously specified criteria
  • Package rates that include the room and other components such as travel, car hire, entertainment, and/or non-breakfast meals
  • Package or group add-on rates that extend the length of stay
  • Rates negotiated for stays extending beyond 30 days
  • Rates that are available on auction websites
  • Rates available on websites that do not disclose the hotel brand until the reservation is complete Pre-paid rates that involve a voucher (including electronic vouchers) for a hotel stay

We will compare the rates net of any taxes, gratuities or any other fees associated with the room rate.

VSS reserves the right to deny a claim, if it cannot independently verify the availability of a Lower Rate at the time it processes the claim. The Lower Rate must be bookable on another website. Advertised or inquiry only rates do not qualify.

In the unlikely event you should need to claim against this guarantee:
Forward your VSS booking confirmation email with booking reference together with the website address of where you found the lower rate (if possible please include a screen shot of the room and rate)
Claim should be made within 24 hours of your booking with us and we will investigate and reply to you within one working day.

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